Standard Terms for Mobile Services

Valid from 1. November 2012

See www.defa.com for updated terms.


1. About the terms

The Terms apply to service(s) based on mobile telephony solutions provided by or via DEFA or other companies in the same group as DEFA by formal agreement between the Customer (as the customer) and DEFA (as the service provider) and which are primarily intended for use in Norway.

For details of the individual services, please consult the product information published on defa.com. For purchases of products and services other than the foregoing, separate provisions apply even if those products and services are supplied by DEFA in connection with the Service. These are not comprised by the Terms.

By signing or otherwise approving the registration form or proceeding to make use of the Service, the Customer is assumed to have accepted the Terms. The Terms are issued as addenda to any other written agreements between the Customer and DEFA and take precedence unless otherwise agreed. Consumer protection law may in some instances grant a Customer with consumer status additional rights.


2. Definitions

Subscriber – Any person who uses the Service.

Subscriber ID – A subscriber identification module (SIM) card or software with equivalent functionality issued by DEFA to the Customer for use of the Service.

DEFA – DEFA AS, org. no. 945 692 758, at the registered postal address of Blingsmovegen 30, NO-3540 NESBYEN, Norway.

Customer – The legal or natural person who is DEFA’s contractual counterparty and legally liable for the Service vis-à-vis DEFA.

Network Operator – The provider of electronic communication networks who operates the mobile network used by DEFA for providing the Service.

Service – The service(s) comprised by the Terms applicable to the Customer; see Article 1. If the Customer subscribes to multiple Services, the Terms apply to each such Service.

Terms – The present Standard Terms & Conditions associated with the Service such as are in force at any time


3. Setup of the Service

The Service is set up by a registration form being sent to DEFA directly from the Customer (physically or electronically) or by an authorised reseller and by DEFA approving the customer account. DEFA may require satisfactory proof of identity or an authorisation and is at liberty to perform a creditworthiness check of the Customer. DEFA may decline to approve a customer account for the Customer if it has due justification. DEFA’s issuance of a Subscriber ID to the Customer shall be regarded as approval of the customer account.

Where the Customer has consumer status, the Customer may cancel the agreement within the 14-day cooling-off period commencing from when DEFA fulfilled its duty to provide information pursuant to the Norwegian Act relating to a cooling-off period in connection with certain contracts for consumer purchases etc. In exercising the cancellation right, the Customer shall pay for use of the Service up until the right to cancel was exercised, including the setup and installation charges.

4. Prices and payment

Prices, terms of payment and any charges ensue from the current price lists published on the DEFA website, defa.com. Fixed fees are invoiced in advance, ordinarily for one – 1 – year at a time. Regarding changes to published prices, see Article 15. If the Customer subscribes to multiple Services, these can be billed for on a consolidated invoice.

Any complaints regarding invoices shall be lodged before the payment due date. Notwithstanding any complaint, the Customer shall pay any undisputed fraction of the invoice. Any delayed payment will accrue interest and charges in accordance with the Norwegian debt collection law.


5. Term and cancellation

Unless otherwise agreed, Service provision shall commence as soon as is practically possible after DEFA’s approval of the customer account and the Service shall continue until such time as it is cancelled.

The Customer may cancel the Service upon written notice to DEFA of one – 1 – month starting from the expiry of the calendar month in which cancellation is requested. Cancellation on the part of the Customer is effected by email to DEFA and by a follow-up text message confirmation via the Customer’s registered mobile phone number. DEFA may upon issuing written notice and with the same notice period as the Customer, cancel the Service if due justification exists. If the Customer has multiple Services, each of these must be cancelled individually.

If either party is in material breach of the Terms, the Service may be cancelled (terminated) with immediate effect. Before termination of the agreement, the party in breach should be notified in writing. The notification shall state the reason for termination and set a time limit for remedying the breach.

DEFA will draw up a net settlement statement for the Customer upon cessation of the Service. Upon such cessation, DEFA undertakes to refund a pro rata fraction of the prepaid charges, whereas the Customer shall pay any amounts payable up until cessation of the Service. If a specific commitment period has been agreed, the Customer shall then pay any fixed charges accruing over that commitment period.

The Customer’s right to use the Services and DEFA’s Service obligations expire concurrently with the effective date of the cancellation. The cancellation does not affect any rights and obligations acquired by the parties prior to cancellation of the Service.


6. Use of the Service

The Service shall be used solely with equipment approved by DEFA and which is in proper working condition.

The Customer is liable for all and any use of the Service for all Subscribers unless it can be proven that the use is unauthorised and made possible by DEFA’s negligence or a deficiency in the Service.

The Subscriber ID is DEFA’s property and shall be used solely for the Service. Modification, copying or any other manipulation of the Subscriber ID is prohibited.


7. Unauthorised use

The Customer is responsible for ensuring that the Subscriber ID and passwords associated with the Service are kept secret and securely stored to prevent unauthorised access.

If the Customer becomes aware of or suspects that the Subscriber ID or passwords associated with the Service have been compromised, the Customer shall take immediate action to prevent misuse, including changing passwords (if possible) or contacting DEFA to have the Service blocked; see Article 11 below.

The Customer will be liable for any costs arising from misuse of the Service before DEFA has been notified, as per the foregoing clause, even if the Customer is blameless. Where the Customer has consumer status, the Customer’s liability under this clause is, however, limited as follows: NOK 1,000 for ordinary negligence or up to NOK 8,000 in the case of gross negligence. In the case of wilful or negligent failure to notify within reasonable time following loss of a Subscriber ID or password, the liability is unlimited, including where the Customer has consumer status. DEFA is liable for use or misuse of the Service occurring after the Service was or should have been blocked.


8. Service attributes

The Service shall, unless otherwise agreed in writing, comply with the requirements that may reasonably be made of the Service in conformance with written information from DEFA and under the Terms.

DEFA purchases access to the mobile network from the Network Operator and does not have its own mobile network. The Service is based on DEFA reselling access to the Network Operator’s mobile network to the Customer. The specific mobile networks used by DEFA at any given time for providing the Service are specified on the DEFA website at defa.com.

Use of the Service entails communication over mobile networks. The Customer must personally ascertain that there is adequate coverage for mobile signals at the locations where the Service is used, and bears the risk of lacking coverage. Similarly, the Customer undertakes to make reasonable efforts to check Service availability and functionality on a regular basis. Use of the Service abroad entails that the Network Operator has a roaming agreement with a foreign network operator.

The Service may periodically be unavailable owing to technical or geographical factors, faults on the network, signal blocking or other factors beyond DEFA’s control, and the functionality of the Service may be adversely affected by such factors. This shall not be construed as a deficiency in the Service. Any associated equipment, GPS coverage and the like are in any case not covered by the Service.

DEFA accepts no liability for the content of communication via the Service unless provided for by separate agreement. If the equipment used with the Service facilitates other types of electronic communication than those comprised by the Service, these are then the Customer’s sole liability.


9. Service defects and deficiencies

The Customer shall notify DEFA immediately on discovery or suspicion of any defects or deficiencies in the Service. The Customer forfeits the right to raise any claim for a defect in the Service if DEFA receives no notification of the deficiency without undue delay from when it was, or should have been, discovered.

DEFA shall as soon as possible after being made aware of a deficiency in the Service take reasonable action to rectify the deficiency. Provided that a rightful complaint has been made, the Customer may claim a pro rata rebate per day for the period in which the Customer is unable to use the Service due to deficiencies. For damages, see Article 10.


10. Liability for damages

Where consumer protection law applies, DEFA is liable for any direct loss resulting from Service defects and deficiencies. Where consumer protection law is not applicable, DEFA is liable solely for direct losses resulting from negligence on the part of DEFA. Direct losses shall be taken to mean essential and documented additional expenses incurred by the Customer as a result of the deficiency, and which are not indirect losses.

DEFA is not liable vis-à-vis consumers or others for indirect losses resulting from Service deficiencies unless the loss is the result of gross negligence on the part of DEFA or other provisions ensue from Norwegian consumer protection law.

Indirect losses include:

  1. Loss as a result of reduced or lost earnings from employment, production or turnover;
  2. Loss as a result of the Service not being usable as assumed;
  3. Lost profit as a result of a contract with a third party being lost or defaulted on;
  4. Loss as a result of damage to items other than associated and approved equipment; or
  5. Loss as a result of damaged or impaired data;

DEFA disclaims all and any liability for losses attributable to circumstances beyond DEFA’s control and which DEFA could not reasonably have foreseen or overcome the consequences of. DEFA likewise disclaims responsibility for any loss that could have been prevented by reasonable actions on the part of the Customer.

The Customer shall hold DEFA harmless against any claim by a Subscriber exceeding the claim the Customer would have raised against DEFA in the same situation.


11. Temporary suspension

DEFA may at its option temporarily suspend the Service at no liability to the Customer if:

  1. The Customer fails to pay any invoice by the due date and has failed to lodge a justified and fair complaint against that invoice within the same time period;
  2. The Customer has provided defective or inaccurate customer details, and this has bearing on the account;
  3. The Customer uses equipment with the Service which is not compatible with the Terms;
  4. DEFA has due grounds to suspect that the Customer is misusing the Service, contravening the Terms, acting in breach of applicable law or has violated third-party rights;
  5. DEFA has due grounds to suspect that the Service is the object of other misuse, and suspension is found to be a fair measure for protecting the Customer’s, DEFA’s or a third party’s justified interests; or
  6. as dictated by a concern for the security and/or functioning of the network, for the greater good of society or the protection of third parties.

Before effecting suspension as per the foregoing clause, DEFA shall as far as possible notify the Customer in writing and invite the Customer to comment on the matter. Failure to rectify circumstances such as those listed as items 1-4 within a reasonable time limit set by DEFA shall be construed as a material breach. DEFA will resume provision of the Service when the circumstances that gave rise to the suspension have been rectified or otherwise discounted.

The Customer may demand temporary suspension of the Service by notifying DEFA. DEFA accepts no liability for suspension of the Service as a result of any imposter posing as the Customer provided that DEFA has not acted negligently in that event. Suspension shall be implemented as soon as possible unless the Customer has specified a later time. The Service will remain suspended until the Customer submits a request for the Service to resume.

Even if the Service is suspended, ordinary fixed current fees will accrue provided that the Service has not been cancelled. DEFA may charge a suspension fee as per its current price list. DEFA may on the same basis as for a suspension limit the functionality of the Service.


12. Personal data

DEFA may process data on the Customer which DEFA receives as part of its Service provision, including specific information on the Customer’s use of the Service in order to administrate the customer account, for purposes of billing and debt collection and for ensuring correct provision of the Service. DEFA and other companies in the same group as DEFA may also use personal data as a basis for distributing information to the Customer about the DEFA group’s other services and essential information relating to the customer account, including by means of electronic communication. The customer may opt out of purely marketing communications by contacting DEFA.

DEFA may disclose personal data on the Customer to its sub-suppliers, including security companies etc. insofar as this is necessary for provision of the Service. The Customer is entitled to receive the details of such sub-suppliers on request.

DEFA deletes personal data when the need for data processing no longer exists and DEFA has no statutory obligation to retain such information. The Customer has the right to access, rectify and delete its own personal data under Norwegian privacy protection law.


13. Location-based information

If the Service comprises location-based functionality such as GPS-based tracking or the like, DEFA may collect and store such information to the extent necessary for the functioning of the Service or on condition that this has otherwise been notified to the Customer as being entailed by the service. DEFA may also procure such information for purposes of routine functional testing of associated equipment. DEFA will treat location-based information as personal data; see Article 12 above.


14. Confidentiality

DEFA and its employees shall observe strict confidentiality surrounding the Customer’s use of the Service and the Customer’s communications. DEFA will not disclose such information to a third party without the Customer’s consent unless DEFA is under a legal obligation to disclose such information under applicable law. However, this shall not prevent the supply of information to DEFA’s sub-suppliers etc. to the extent necessary for Service provision.


15. Changes and amendments

The Customer may request changes to the Service insofar as DEFA offers different options for the Service. DEFA may on the same basis as for setting up of the Service approve or reject the Customer’s change requests.

DEFA may make amendments to the Terms, including adjusting prices, upon written advance notice to the Customer. If any change is not patently to the Customer’s advantage, DEFA shall then notify the Customer no later than one – 1 – month before that change becomes effective. In such cases, the Customer is at liberty to cancel the Service with no penalty within the same time limit. In the event that a specific commitment period has been agreed, any changes detrimental to the Customer will not apply in that commitment period. If the Customer opts to continue to use the Service following the entry into effect of a notified change, that change will then be regarded as accepted.

Regardless of the foregoing clause, price changes may be applied immediately if they are due to an increase in public charges, taxes or other circumstances affecting DEFA’s end-user fees and which are beyond DEFA’s control. For such changes, the Customer’s option to cancel the Service without penalty is correspondingly waived.

The Service may be predicated on the functionality of associated equipment. To the extent necessary for provision of the Service or to prevent misuse of the Service, DEFA has the right to alter settings or upgrade software etc. in associated equipment by remote access or the like without giving notice to the Customer. The Customer accepts that this may entail changes to the functionality of the associated equipment.

DEFA may replace the Subscriber ID if due grounds exist, subject to reasonable advance notice to the Customer. The Customer agrees to assist with such replacements. DEFA accepts no liability for costs incurred by the Customer for rendering such assistance.


16. Transfer and assigned use

DEFA may freely assign its rights and obligations under the agreement to other companies within the DEFA group or in connection with the transfer of associated undertakings provided that such transfer does not significantly inconvenience the Customer.

The Customer may not resell, lease or otherwise make the Service accessible to a third party. This does not however prevent a third party from using or operating the Service on behalf of the Customer either as part of normal use of the Service and/or in extension of normal use of the equipment and devices naturally linked to the Service.


17. Communication and contact details

Communication from the Customer to DEFA concerning the Service shall be via the DEFA Customer Service Centre. Contact details are available at defa.com. DEFA may require the Customer to provide proof of identity by means of personal data, passwords or other identifiers before DEFA fulfils the Customer’s instructions.

Other communication may be effected by communicating with the contacts named by the parties for purposes of the Service, including by means of electronic communication. Text-based electronic communication is equated to conventional written correspondence. Each party is personally responsible for checking that messages have duly been sent to the named contacts.

The Customer shall as soon as possible notify DEFA of any changes to the contact details it has provided and any other changes significant for its account.

All communication with DEFA concerning the Service may be stored by means of either audio recordings or in electronic records etc. without prior notice. Personal data will be treated in accordance with the provisions in the Terms for such processing; see Article 12 above.


18. Governing law and dispute resolution

The Service and the Terms are governed by Norwegian law. Every effort shall be made to resolve disputes between the parties amicably, but either party may bring the dispute before the ordinary Norwegian courts. For non-consumer accounts, Asker and Bærum District Court shall be the legal venue.



Terms of Use 


Valid from 1. January 2017

See www.defaplot.com for updated terms.


1. About the terms

DEFA Plot (the ”Service”) is a mobile service application that passively tracks movement, classifies transportation events and transportation types, and automatically logs transportation types identified as a drive with a vehicle. The Service allows the user to classify drives into business or private categories in order to create reports for e.g. administration of a car fleet, reimbursement purposes or tax reports.

These terms apply to the Service in addition to the General Terms, however in case of interpretation conflict that cannot be resolved through ordinary principles of interpretation these terms shall prevail in relation to the Service.


2. Definitions

General Terms – DEFA’s standard terms for mobile services, as available on the Website and as in force from time to time.

Mobile App – The mobile device software application made available by DEFA for the use of the Service at any time.

Privacy Policy – DEFA’s privacy policy, as available on the Website and as in force from time to time.

Service – DEFA Plot as described above. For further details of the Service, including user manuals and instructions, please consult the information published on the Website.

Subscriber – Any individual (natural person) who uses a subscription to the Service held by the Customer (including the Customer himself/herself to the extent applicable).

User Account – The personal account of each Subscriber relating to its use of the Service, as kept by DEFA at all times and made available through the Website and/or the Mobile App.


3. Use of the Service

The right to use the Service is personal, non-transferrable and restricted to the Customer and the individual Subscribers that are registered with a User Account.


4. Setup of the Service

Use of the Service requires registration by the Subscriber and a compatible mobile device with GPS tracking and a mobile data services subscription. The Customer has the right to register one (1) Subscriber per subscription that it holds.

The Service is set up for the Customer and each Subscriber online by visiting the Website and creating an individual profile that is associated with the Customer.

Subscribers must be at least 18 years of age, provide the mandatory personal details as required for registration, and accept these terms of use in order to use the Service.

An individual User Account will be created for each Subscriber. The User Account contains the data relevant to the Subscriber, and is accessible through the Website and the Mobile App by use of relevant authentication credentials (such as user name, passwords and/or biometric information).

Transfer of a User Account from one customer to another is not possible at this time, and the relevant Subscribers must re-register with the new customer in such cases.


5. Subscriptions and payment

Subscription models and prices are available on the Website and through the Plot App. The Service is offered on a paid subscription basis based on the Customer’s chosen subscription model.

A complimentary trial period of 30 days from the Customer’s registration is offered free of charge to allow testing of the Service. Only one trial period is offered per Customer. DEFA may cancel the trial period where DEFA has reason to believe that the Customer, or persons acting in collaboration with the Customer, is attempting to circumvent the intention of the trial program.

Non-use of the Service or a subscription shall not affect the Customer’s payment obligations.


6. Term and cancellation

Subscriptions shall be paid in advance and will renew automatically for successive monthly periods, on a date-to-date basis, or such other subscription period as may be agreed between the Customer and DEFA.

A subscription may be cancelled by the Customer by written notice to DEFA, through such procedures as are published on the Website. Cancellations will take effect on the end of the then current subscription period, and will only affect the relevant Subscriber(s).

The User Account will become unavailable from the time that the cancellation of the relevant subscription takes effect.


7. Personal data

DEFA’s collection and processing of personal data from and on behalf of the Subscriber is detalied in the Privacy Policy.

DEFA may process personal data collected to fulfil the Service towards the Subscriber and the Customer, including billing, reporting and other adminstrative purposes.

DEFA will store data in the User Account for such time period as is decided by the Customer and/or the Subscriber. Such storage is part of the functionality of the Service.

The Customer will have the ability to access, monitor, use, or disclose personal data stored in the User Accounts of its associated Subscribers. DEFA assumes no liability for any loss of data, however, and Customers are advised to ensure backups.

DEFA is the data controller for any personal data that is processed on behalf of the Subscriber, to the extent such processing is based on a valid consent from the Subscriber.

To the extent that the Customer is the data controller for any personal data relating to Subscribers, and which is processed through the Service, the following shall apply:

  1. The Customer shall inform DEFA that it is the data controller for such personal data;
  2. DEFA will process any such personal data, as the data processor of the Customer, in accordance with the Data Processing Agreement available at https://www.defaplot.com…
  3. Customer will notify its Subscribers that any personal data in its User Account will be made available to the Customer as part of DEFA providing the Services;
  4. The Customer will obtain and maintain any required consents from each Subscriber to allow Customer’s access, monitoring, use and disclosure of personal data in the User Accounts;
  5. The Customer will protect the privacy and legal rights of its Subscribers under all applicable laws and regulations, which includes a legally adequate privacy notice communicated from Customer;
  6. DEFA shall be entitled reasonable compensation from the Customer for any additional manual efforts required by DEFA as a result of DEFA being data processor (and not controller); and
  7. The Customer recognizes that the Service is based on a high degree of standardization and that DEFA’s capacity to observe individual instructions from all Customers is limited. DEFA shall be entitled to terminate the Service if such instructions from the Customer in the opinion of DEFA are be unreasonable or unfeasible to follow.


8. Usage and diagnostics information

Sharing of usage and diagnostics information with DEFA is voluntary for each Subscriber, and does not directly affect the functionality or use of the Service. It is however expected that the sharing of such information will assist in improving the quality of the Service.

If the Subscriber elects to share usage and diagnostics information with DEFA, then such information will be shared with DEFA from the User Account and/or the Mobile App or the Website. Such data may include geographical data and information about how the Service is being used by the Subscriber.

Any usage and diagnostics information shared with DEFA will be anonymised, and will only be used by DEFA to improve the Service or to develop new services, or as otherwise permitted by the Privacy Policy.